'Help I'm in crisis'

How do i get help in a crisis?

If you are upset and having thoughts and urges about  hurting yourself, taking an overdose or ending your life

STOP, take a deep breath and read this page: 


A crisis is any situation in which you feel you need urgent help.

For example, you might feel in crisis if:

  • You are having suicidal thoughts and feelings
  • You are having thoughts about harming yourself
  • You have seriously hurt yourself
  • You have taken more than the recommended amount of tablets (an overdose)

If you’ve injured yourself, taken an overdose or are worried about your immediate safety, please dial 999 or go to the nearest emergency department. 

If you are having suicidal thoughts or extreme mental health difficulties and need to talk to someone now, you can contact: 


Your local mental health support team below.  

  • Berkshire Mental Health crisis line 0300 365 1234 
  • Buckinghamshire  Call 111 for the 24/7 Mental Health Helpline.  This service is available to people of all ages in Buckinghamshire or call 01865 901 000
  • Hampshire  Call 111 for the 24/7 Mental Health Helpline. This service is available to people of all ages in Hampshire. 
  • Surrey  24/7 Mental Health crisis line free on 0800 915 4644

If you have urgent concerns about a mental health problem and cannot access local help, use the NHS 111 online service, or call 111 if you are unable to get help online.

National mental health support


Call: 0800 068 41 41  or TEXT: 07860 039967  9am - 12am 7 days a week 

email: pat@papyrus-uk.org    


24/7 Helpline Call: 116 123  

Email: jo@samaritans.org


The table below gives some more general information on how you can get help in a crisis:

What's happening Ways you can get help
You think you may act on suicidal feelings, taken an overdose or you have seriously harmed yourself  
  • You can go to any hospital A&E department and ask for help (if you need to, you can call 999 and ask for an ambulance).
You are feeling extremely distressed, or are experiencing suicidal feelings
  • You can call the Childline on 116 123 (freephone) - they're there to listen to you.
  • You can use the 'I need urgent help' tool on the YoungMinds website for more options. 
  • You might find it helpful to read YoungMinds' information pages on coping with:
  • Don't want to talk Text the Young Minds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. If you need urgent help text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors
You need medical help or advice fast, but it's not an emergency
  • You can contact your GP and make an appointment for as soon as possible.
  • Call 111 or use NHS 111 online service at 111.nhs.uk to access specialist mental health support 24 hours a day, 7 days a week.
    • This service helps people of all ages get the mental health support they need at the right time.
    • This service also provides advice for frontline police, GPs and other health professionals. 
  • If you are currently recieving help from CAMHS and things have become difficult for you, and you need some extra help, you can telephone the CAMHS duty worker during the day 8am to 8pm, Monday to Friday and 9am to 12pm, Saturday. The service is not open on bank holidays. ​​​​​​ 
    • Berkshire: 0300 365 1234
    • Buckhinghamshire: 01865 901 951 
    • Hampshire: 0300 304 0050
    • Surrey: 0300 222 5755

Let someone know you do not feel safe or are struggling (a parent/carer or professional helpline).

NHS Mental Health Triage Service
You can call 111 (24 hours a day, 7 days a week) or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service.

The NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.

CS51312 111 mental health triage flow chart NO OPTION 2.jpg


  1. There are people who will listen, help and support you through this; it’s ok to ask for help.
  2. Just like stormy weather, strong feelings and urges will pass; it will not always feel this bad.
  3. Thoughts are just thoughts, we do not have to follow them. There are many other ways of managing other than harming yourself.

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